If you have not linked your external account:
- Go to the profile tab
- Click ‘Edit profile’
- Click ‘Delete Account’
If you have a Goals only account, you'll want to cash out all your Goals first and cancel any scheduled deposits.
To cash out a Goal, go to your 'Transfers' tab and initiate a withdraw ‘From’ Goals ‘To’ your funding account.
You will also be able to snooze your rules for 7 days under this tab, by clicking on ‘Rules’ and toggling the snooze button off.
Once your Qapital balance is cleared, to unlink your bank as an iOS user, go to your 'Profile' tab, select the 'Accounts' banner and choose your Qapital Goals account.
If you are an Android user, after you click 'Profile', select 'Your accounts', click on 'Savings', and then select the trash can on the top right corner.
After you close your Qapital Goals account you can unlink your external funding account.
Once you have unlinked your external funding account, your Goals account is closed, and your membership is canceled.
If you have a Spending account and/or an Invest account
please reach out to the Customer Success team at [email protected]
as we need to assist with account closure.
To cancel online, go to https://support.qapital.com/hc/en-us/articles/360011965114-Close-or-Delete-My-Qapital-Account
Email [email protected]
and ask them to cancel your account.
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