How to cancel CarMax

In order to cancel your CarMax MaxCare warranty, you will need to contact the dealer you bought the car from or the policy administrator.

You will need a copy of your vehicle service contract as well as an odometer reading statement for the cancellation to be processed.

Where applicable, you can ask for a pro-rated refund for the unused months of policy.
To cancel online, go to https://www.carmax.com/about-carmax/contact-us

To cancel over the phone, call: 1-800-731-2834
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