To cancel your Shell Energy account, you need to apply to switch to a new energy provider. The new supplier will handle the switching and provide Shell Energy with your final meter readings needed to close your account directly.
Note: You may be charged an exit fee upon cancelling your Shell Energy contract.
To cancel online, go to https://help.shellenergy.co.uk/hc/en-us/articles/360007461758-I-want-to-cancel-my-account
To cancel over the phone, call: 0330 0945801
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