You can cancel your Virgin Mobile Pay Monthly or Pay-As-You-Go contract in four ways
- Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile
- Make a switching request via your online Virgin account
- Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you. For example: PAC 11/04/1990
- Text 'STAC' and your date of birth (DD/MM/YYYY) to 75075 if you don't want to keep your number. For example: STAC 11/04/1990
You can also negotiate your contract with Virgin Mobile here
to reduce your monthly bill.
Note: If you cancel a Pay Monthly contract, you may have to pay early disconnection fees.
If you also have a handset, you can either keep paying or arrange to pay the full remaining balance by calling 0345 6000 789 or 789 from a Virgin Mobile
To cancel over the phone, call: 0345 6000 789
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