How to cancel Virgin Mobile

You can cancel your Virgin Mobile Pay Monthly or Pay-As-You-Go contract in four ways 

  1. Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile 
  2. Make a switching request via your online Virgin account 
  3. Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you. For example: PAC 11/04/1990 
  4. Text 'STAC' and your date of birth (DD/MM/YYYY) to 75075 if you don't want to keep your number. For example: STAC 11/04/1990

You can also negotiate your contract with Virgin Mobile here to reduce your monthly bill.

Note: If you cancel a Pay Monthly contract, you may have to pay early disconnection fees. 

If you also have a handset, you can either keep paying or arrange to pay the full remaining balance by calling 0345 6000 789 or 789 from a Virgin Mobile 

To cancel over the phone, call: 0345 6000 789
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Whether you're looking for information on how to delete your Virgin Mobile account, unsubscribe or cancel a free trial, Emma can help.

Check out the instructions above to cancel your Virgin Mobile membership. You can also browse our directory for pages on how to cancel other popular subscription services.

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