How to cancel Austin Energy

To stop or transfer your power service with Austin Energy:

  1. Call customer service on 512-494-9400
  2. Ask to speak with a representative.
  3. Provide them with your account number and customer details.
  4. Request cancellation of your energy service and recurring payments.
  5. You will receive a confirmation letter or email.


To cancel over the phone, call: 1-512-494-9400
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