To stop or transfer your power service with Austin Energy:
- Call customer service on 512-494-9400
- Ask to speak with a representative.
- Provide them with your account number and customer details.
- Request cancellation of your energy service and recurring payments.
- You will receive a confirmation letter or email.
To cancel over the phone, call:
1-512-494-9400
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Check out the instructions above to cancel your Austin Energy membership. You can also browse our
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