How to cancel Citizens Energy Group

If you are moving house and want to transfer or stop your Citizens Energy Group service:
  1. Call customer service on (317) 924-3311
  2. Ask to speak with a representative.
  3. Provide them with your account number and customer details.
  4. Tell them you are moving and request cancellation of your recurring payments where applicable.
  5. You will receive a confirmation letter or email.
To cancel online, go to

To cancel over the phone, call: (317) 924-3311
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