How to cancel City of Austin Utilities

To stop your energy service with City of Austin Utilities:

  1. Log into your account.
  2. Go to the 'My Services' tab.
  3. Select 'Stop Service'.
  4. Complete the following steps to confirm.

To cancel over the phone, call: (512) 494-9400
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Whether you're looking for information on how to delete your City of Austin Utilities account, unsubscribe or cancel a free trial, Emma can help.

Check out the instructions above to cancel your City of Austin Utilities membership. You can also browse our directory for pages on how to cancel other popular subscription services.

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