If you’re switching to another provider on the Openreach network (service delivered over a BT telephone line) then you just need to choose a new deal, sign up with the provider, and they will take care of the Plusnet contract cancellation for you.
If you are moving to another Internet service provider that does not use Openreach, or simply don’t need broadband anymore, then then follow the steps below:
- Call TalkTalk customer service on 0800 432 0200
- Provide the agent with your contract number and customer details
- They will try to retain you as a customer. Politely decline and ask them to cancel your service
- Ask for a confirmation email or text message
Cancellation fees may apply if you are cancelling mid-contract.
To cancel online, go to https://www.plus.net/help/legal/cancellation-policy/
To cancel over the phone, call: 0800 432 0200
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