If you’re switching to another provider on the Openreach network (service delivered over a BT telephone line) then you just need to choose a new deal, sign up with the provider, and they will take care of the TalkTalk contract cancellation for you.
If you are moving to another Internet service provider that does not use Openreach, or simply don’t need broadband anymore, then then follow the steps below:
- Call TalkTalk customer service on 0345 172 0088
- Provide the agent with your contract number and customer details
- They will try to retain you as a customer. Politely decline any deals and ask them to cancel your service
- Ask for a confirmation email or text message
Cancellation fees may apply if you are cancelling mid-contract.
To cancel over the phone, call: 0345 172 0088
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