If you are moving house and want to transfer or stop your power service with TXU Energy:
- Call customer service on 855-545-5317.
- Ask to speak with a representative.
- Provide them with your account number and customer details.
- Request cancellation of your recurring payments where applicable.
- You will receive a confirmation letter or email.
To cancel over the phone, call: 1-855-545-5317
Whether you're looking for information on how to delete your TXU Energy account, unsubscribe or cancel a free trial, Emma can help.
Check out the instructions above to cancel your TXU Energy membership. You can also browse our directory
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